BT Employee account but have never been BT employee

[aylenek]

Last few years have been unable to choose upgrades online or switch to Flexible TV as my account keeps coming up as me being an employee (never been employed or know anyone who has!). 

At last renewal was assured this would be rectified but had not yet. Multiple attempts with billing team to do so but still seems to do it. Hindering me from using online options and flexing which I would like to be able to do. 

Looking for a fix- if not it seems would have to cancel and switch provider? (which I don’t really want to do but will be forced to do as am getting less flexibility)

[PaddyB]

Hi @aylenek,

Thank you for posting and welcome to the Community. I'm sorry you're not able to manage your account online. If you send me your details, I'll be able to get this fixed.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[aylenek]

Thanks Paddy. Have done. Here’s hoping for a fix 😀