Joined BT, contacted customer care, £50.00 amazon referral card not received.

[Joseba_2023]

I have been referred by my neighbour to join BT.  Now I have joined BT, following the link. 

However, I have paid already two bills, after contacting Customer care several times, they say they can not see anything, as it is an automated email. So how will I get the email because in one month, the 3 months will expire. 

What can I do to fix this?

[PaddyB]

Hi @Joseba_2023,

Thank you for posting and welcome to the Community. I'm sorry if you haven't received the £50 voucher as part of the Refer a Friend offer. If you send me the details, I'll be able to chase this with the Promotions team.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy