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Message 1 of 4

Kit returned over a month ago but still emailing

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HI

 

I returned the KIT I had for my fibre but BT is still emailing me! Very annoying.

 

It was picked up on 05/12/23 but I am still getting the emails. I have proof as I arranged a collection from my workplace. 

 

Is there anything can be done?

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Message 2 of 4

Re: Kit returned over a month ago but still emailing

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If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.


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Message 3 of 4

Re: Kit returned over a month ago but still emailing

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but why do I need to spend time on this?

 

They sent it, I returned it. IT makes no sense that I need to waste time calling them.

 

I will let them try and charge me, put it to court and do a counterclaim. That way they learn it .

 

I can see how many people they try and scam with this, it's a joke. They also know the tracking number, just simply do not care to deal with it. 

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Message 4 of 4

Re: Kit returned over a month ago but still emailing

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Your choice but why go through all that when a simple phone call will resolve it.

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