Kit returned over a month ago but still emailing

[Bolyki]

HI

I returned the KIT I had for my fibre but BT is still emailing me! Very annoying.

It was picked up on 05/12/23 but I am still getting the emails. I have proof as I arranged a collection from my workplace. 

Is there anything can be done?

[gg30340 · Accepted solution]

If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.

[Bolyki]

but why do I need to spend time on this?

They sent it, I returned it. IT makes no sense that I need to waste time calling them.

I will let them try and charge me, put it to court and do a counterclaim. That way they learn it .

I can see how many people they try and scam with this, it's a joke. They also know the tracking number, just simply do not care to deal with it. 

[gg30340]

Your choice but why go through all that when a simple phone call will resolve it.