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ESKIBOY
Contributor
290 Views
Message 1 of 9

Landline/broadband still active after disconnection date.

So I'm leaving bt and was given a date 1st July for when my services stop. The TV went off at the right time, but the landline and broadband are still active after the disconnection date. 

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8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Landline/broadband still active after disconnection date.

@ESKIBOY 

It may take a couple of days. You may find that you cannot make any calls on the line, but dial tone is likely to stay there, as your number will be a "stopped" number.

Are you moving to a different provider?

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ESKIBOY
Contributor
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Message 3 of 9

Re: Landline/broadband still active after disconnection date.

Yes, moving to another provider. Phone still makes incoming and outgoing calls and broadband still works.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Landline/broadband still active after disconnection date.

If you are moving to a provider that uses Openreach, then not much will change apart from the fact you will be using their router and not the BT Home Hub. Changeover does not normally involve a disconnection.

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iniltous
Guru
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Message 5 of 9

Re: Landline/broadband still active after disconnection date.

What company  are you moving your service to ?

Assuming you are migrating to another provider that also uses Openreach, it’s possible physical work is required , disconnecting you from the old and connecting you to the new ( for example BT to Talk Talk ) , this work isn’t always done on the quoted date , but your old service should continue until OR do the work , your bill is adjusted to show the actual date of migration….BTTV isn’t dependent on OR , if you were told July 1 , then that date should be when the service stops , that could have happened even if you were staying with BT , just removing BTTV.

 

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ESKIBOY
Contributor
209 Views
Message 6 of 9

Re: Landline/broadband still active after disconnection date.

Moving to Virgin. They came and installed all the services and they're up and running. My phone line and broadband with BT is till active right now. I go on the BT website and it tells me that all my services was stopped on the 1st  July.

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RobbieBaron
Aspiring Expert
203 Views
Message 7 of 9

Re: Landline/broadband still active after disconnection date.

Moving to VM doesn't auto cancel your BT BB & phone.

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ESKIBOY
Contributor
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Message 8 of 9

Re: Landline/broadband still active after disconnection date.

So the landline and broadband stays active? What about the number port that i requested? I've told both BT and Virgin im moving.

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RobbieBaron
Aspiring Expert
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Message 9 of 9

Re: Landline/broadband still active after disconnection date.

If you told & cancelled with BT that should be sufficient but they don't need to act immediately. Give them a few days.

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