Landline no longer required

[Carlusha]

Good afternoon

Although we no longer need a phone line, BT insisted they wished to change our line to digital. 

Now, I am deaf, out of contract and wish to remove the telephone element of our £141.63 monthly bill of which £91.46 is for broadband and digital phone line.

I really have no use for the "extras" I have and have become rather dismayed to see offers such as :

That extra £66 a month would make a huge difference now that winter heating is starting up. I am 80, on a smallish pension and frustratingly deaf too.

So, to recap, how can I have the phone line and the extras removed that I have but no longer need?

[licquorice]

Removing your landline will only save a maximum of £5/m and probably only £3/m.

As for any other extras, you will need to negotiate with BT.

[imjolly]

do you qualify here as that could save you ££s

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

[iniltous]

£141.63 a month seems an unfeasibly large sum for even if on a legacy plan on an out of contract basis ….perhaps in the same way you have posted what a new customer can get , you can post an image of your bill detailing what individual items cost (obscure any personal information)
If you are outside of any minimum term you simply renew without any of the extras you currently have , presumably much more than a £3 to £5 PAYG call plan

[Kimberlin]

A monthly bill of £141.63 is absolutely horrific!

As you’re out of contact, you’d be better off just switching ISP.

[Christopher_G · Accepted solution]

Hi @Carlusha 

I'd definitely recommend speaking with our Customer Support team so that we can review your account and see if we can find some savings for you. There's a live chat service on the contact us page. If you need to speak with us over the phone, it may be worth using the Text Relay service.

Chris

[Carlusha]

@iniltous  Yes, agreed. Here's the bill - note Sport and Mobile are OK.

That £91.46 a month is £66 higher than a new customer who is welcomed aboard. After 18 months out of contract waiting for the Landlord to allow 60+ flats to be connected to BT's Superfast, you can see I have potentially thrown away £1,200 for Halo2 and Complete Wifi that I have never used nor found any benefit from.
In the event, the dummy Landlord has been enticed by a competitor to allow all 60+ flats to have a fast connection. Of course, we all smell a rat because the BT/OpenReach  connections are already in place for Fast internet, 80mb. Further, the fibre connections are about 10 metres away from the building. Add to that, several leaseholders had already negotiated with BT to upgrade the building to Superfast AT NO COST to customers. Naturally, the Landlord couldn't have 60+ customers connecting for free as it made nothing for him.
Thanks anyway.

[Carlusha]

@Christopher_G 

Thanks, appreciate Text Relay. My hearing is so bad that I can barely speak clearly. What I'll do is wait a month when my daughter visits from Cornwall, all of 375 miles away, for my birthday and get her to call.
As this will be a Saturday, I do hope Customer Support can deal with this on a weekend.
I now wonder whether the removal of the unwanted extras will cause a new contarct despite my beaing out of contract for 18 months.

[iniltous]

You are muddying the waters with your difficulty with your landlord and has no relevance to the issue being discussed…namely how and why your bill is so much …ignoring the £141.63 figure as that may include TV and mobile , the figure to discuss is £91.46 for what you state is broadband and digital phone line , but you then mention Halo 2 with complete WiFi , Halo 1 and 2 haven’t existed since February 2021 , replaced with Halo 3 and Halo 3+ , for you to be still on Halo 2 you presumably haven’t recontracted for nearly 5 years .
When the image is out if quarantine and what you actually pay and what the payment is for can be viewed then a better understanding of your situation can be made

FWIW , if you want to renegotiate a new deal then it will come with a new minimum term , but if you want a better deal that’s inevitable, plus if you took the advice of another poster and joined someone else , that move would also be with a minimum term contract with that new company.

[Carlusha]

@iniltous 

Snip, " for you to be still on Halo 2 you presumably haven’t recontracted for nearly 5 years ."

Hence the cost of being a deaf old git! I haven't recontracted ever, having done a home move 100% automatically some 4 years ago without needing to talk or listen to anyone.

Thanks anyway. The last time a change was made, it was done by one of the old Mods who carried some clout at that time, unlike today. An exchange of PMs was all that was needed.