Leaving BT

[s600bsb]

Hi. I have been trying to close my broadband/tv account all morning, but can't get through on the phone. Is there another way please? Seems odd in 2024 to have to speak to someone in order to leave BT. Thanks.

[licquorice]

No, phone is the only way.

However, if you are leaving to move to another supplier that used the Openreach network, do not contact BT. The new supplier does that when you place an order with them.

[s600bsb]

No, I am not going to be using the Openreach network. Guess I will have to keep hanging on the phone! Another reason to leave I guess..

[rbz5416]

Try the message service:

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[s600bsb]

Tried that - saying that a call is the only way. Really is poor in 2024. Maybe something else that Ofcom should look into? 

[jac_95]

@s600bsb 

If the gaining provider is onboarded onto OTS then I believe even if they use non Openreach infrastructure they still send a notification to the loosing provider about your request moving to them

https://www.thinkbroadband.com/guides/one-touch-switching

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here...

[rbz5416]

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@s600bsbwrote:

Tried that - saying that a call is the only way. Really is poor in 2024. Maybe something else that Ofcom should look into? 

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Agreed. If you can sign up to a service online it should be compulsory to allow cancellation of that service online.

[edbostan]

Have you a local BT/EE shop? If so call in.

[iniltous]

Ever tried to leave Sky or Virgin ( not migrating away ) it’s the same , you have to call , it’s not just BT that don’t have an online or email way to quit .