With respect and as you are probably already aware, a letter of Deadlock effectively leaves the customer with no option, other than to involve the Communications Ombudsman. In this instance, it was issued as a direct response to my formal request for information, reference the numerous faults that had been logged with my service. Intriguingly, BT deliberately withheld this data from me, for three months, until after the Ombudsman had completed their enquiry. Although this is in clear breach of their regulations, the ICO chose to ignore it and I have since discovered, that BT are serial offenders. Incidentally, a similar information request made to the Communications Ombudsman, revealed that BT had also deliberately withheld this incriminating fault data, from their enquiry. Intriguingly, BT have since chosen to ignore the Ombudsman’s instruction, to revert my package to its former status, whilst insisting that I either adhere to my 24-month contract or pay their exorbitant release fees. Although the Communication Ombudsman is fully aware of my predicament, they have also chosen not to get involved. Food for thought.
