@steephill BT's retention policy is ludicrous!!! They honestly expect brand loyalty for a substantial premium in this day and age 🤣
@John - The moderators previously tried to help in June 2023 when I was unable to remove Halo from my package and posted on the community forum. Then due to a family member being admitted to hospital, I didn't have the time to resolve the complaint.
We reconnected in November 23 and I was quoted prices by the Mods (from the 'contract specialists') that were inconsistent. As all contact was via messenger it would take 2-4 days for a response to any questions I had regarding the additional parts of my contract. Pricing for TV, home phone mins etc...
Due to the fact that it was taking so long to receive clarification and dragging on, I called the Options team so that I didn't have so many questions for the moderator. They confirmed that the pricing for the TV packages had been overstated by the Mod and that things like the 700min call package were definitely no longer unavailable.
I contacted the Mod and informed them that what the Options team had stated and the Mod's response was to close the complaint - 'I see that you have decided to call our value team on a few occasions. I realise that having to contact so many departments within BT isn't a great experience so I'll take a step back from here'.
I became so frustrated at the number of days/hours wasted that I gave up, as the Values team would not honour the price quoted by the Mod for Full Fibre.
Currently I am unwilling to continue paying the excessive out of contract price for an inferior product, so I have tried calling BT again (8 months later) to renegotiate a new contract, but the CS advice is unhelpful and inconsistent.
I phoned the Values Team last Thursday and spoke to a lovely lady called Amy in Cornwall - I thought my faith was restored. Again she said that I couldn't remove Halo, but I had to move to EE anyway.....so that would resolve that issue. She then provided a quote and said she would email the package details to me. She read through the T&C's (very basic) to which I agreed and she said she would sent the email straight away. Surprise surprise - nothing has been received. Hence the general frustration with the amount of time existing customers are wasting, trying to resolve simple queries and take out new contracts.
Perhaps the Mods could clarify a few simple things for me:-
Has anyone been able to take out a new contract with BT as an existing customer and :-
Summary post, as my previous thread probably digressed a little. This is just broadband related.
Currently paying £72.83 for Halo 3+ (Fibre 73MB) and want to remove Halo, reduce overinflated cost related to speed and/or get a speed boost (FF500 or FF900).
Offers under MY BT are all for Halo 3+:-
New BT customer prices without Halo, but with a landline included (landline costs an extra £5 a month):-
Has anyone actually been able to take out a new contract with BT as an existing customer and :-
Not sure why my separate thread titled :FORCED MOVE TO EE - to obtain 'best deals'. How do I stay with BT and not be overcharged (fleeced)? was merged into my original one?
Purposely hidden for some reason 🙄
It was merged because it is a continuation of your original thread which contains all the history and comments regarding it and you your self said it was a summary post.
It was not hidden, in fact when the merge took place it moved that thread to the top of the "Recent Activity Board" and the "Billing Board" just as your post above did.
@gg30340 - It was a different Subject question though.
Who merged it, a MOD?
I know it's a small team but they seem to be invisible these days.
@gg30340 - not sure why it needed to be merged?
The first thread was regarding being ‘Locked into Halo’ and the second regarding a ‘Forced move to EE’. My details within both threads were similar, but asked different questions.
The ‘summary’ post and new thread was to seek feedback from other community members going through the same situation, as the previous thread had died - due to no response from the MOD.