My BT Problems

[Kimberlin]

@pumagirl123  Thank you. I was slightly nervous that others might have been sceptical about what I’ve been stating.

[Kimberlin]

@Shelley224  I’m beginning to wonder if this is relative to the username aspect. When I was with BT, my username was always my email address. Of course there may be some one out there who can debunk that theory?

[BSF74]

Whilst I do have a bt email address via my moms home broadband account it is not linked to my own account which just as tnt sports on it as I used a non bt email address when creating my bt account 

[Shelley224]

@Kimberlin  I originally had a user name different to my email address but was prompted to change it to an email address that’s when the problems started 

[BSF74]

@Kimberlin  For reference I’ve always had an email address has my username 

[DancingFan]

@Kimberlin There seems to be no identified link at the moment as to is and isn't having issues logging on. Even the BT technical team say the same.

It does not seem to be caused by anything that we as users are or are not doing. It is an issue originating from BT that has occurred to a large number (but not all) customers since they changed their login systems. They are currently scrabbling around trying to find a solution.

[gg30340]

@Shelley224 

And what do you expect a moderator to do?

BT are aware of the problem some people are having and appear to be working on a fix.

[pumagirl123]

@Kimberlin ...must say it was convoluted and took some doing as you have to flit between the MyBT App, emails with BTID passcodes, back to the App and then Text passcodes for the 2 factor authentication, but once done you're in.

[licquorice]

@Kimberlin could be on to something regarding usernames. As far as I'm aware, usernames were mandated to be an email address a few years ago. Perhaps those having problems didn't do so.

[BSF74]

@licquorice  As I’ve stated previously my username has been an email address ever since I signed up in 2017 and I’m having issues logging in so it’s unlikely that is the route cause