Over the last few weeks, I have spent several hours on the phone with a very helpful guy from the Home Broadband Tech Team. Unfortunately however, he has still not been able to regain access to my account. He even tried to start my account again from scratch but it wouldn't recognise any of my details.
Twice he has 'escalated the issue to the next level' but still no fix has been found. He said that over a thousand customers are affected and he thinks it seems to be those with older accounts. If so, it's not a very good way of rewarding loyalty! He says he will ring me back in a few days and try again.
I find it really hard to believe that it is such a difficult issue to fix, particularly for a company that is supposed to be a leader in technology. In my view, whoever was responsible for the recent sign in update should be fixing the issue, not the BT Tech team who seem at a loss to know what to do.
This has now been going on for a month and there doesn't seem to be any urgency on BTs part to find a solution. It is very frustrating.
