My BT Problems

[Shelley224]

Still no resolution to this problem, seems to be taking soooo long.

can get in but account still showing as inactive. Just fed up of trying now!!

[Shelley224]

12th June and still can’t get my information on MY BT.

I have even tried setting up a new account with a different email address, not working!!!

Anyone else still having problems 

[Christopher_G]

Hi @Shelley224 

I recommend getting back in touch with our technical support team, so they can check over your account and see if there's an update for you.

Keep us posted on what happens please.

Chris

[Shelley224]

@Christopher_G I will when a have a few hours to spare!! I seem to go round in circles with them and get absolutely nowhere.

BT should be trying to put this right, it’s the customers that are frustrated because BT dont  seem to know themselves what’s wrong.

For me this has been going on since April when I was asked to change my user name to an email address. I can’t access any of my bills or use call protect to block spam calls. Paying for a service I can’t even use. Have had to put my phone into do not disturb mode to stop the spam !!

[Geldart]

I must have called them 10 times and finally after my rather heated call and a complaint to the ombudsman  via this website https://www.commsombudsman.org/   (they kept closing my complaint after every phone call) it finally happened, I could log back in and it only took 6 weeks,    Best part is they called me and said would I like to renew my broadband contract and I told them HELL NO as you have been utter cr@p in not only delaing with this issue but the fact you would not even reconise there was a promblem.   Used to be such a good company but now utter rubbish.   

[DancingFan]

After experiencing the same issues as everyone else with login, I have finally regained access this morning after two months and many fruitless conversations.

My initial dealings were with the Home Tech department, but last week I was finally put through to Izzy in the BT Email department. 

She submitted another error request to 'the back room' and this morning was able to tell me that there had been a 'flag stalk' in the background that has now been removed.

She then deleted my BT ID (again) and we set up a new one. It initially didn't work, saying 'access denied' but when I tried again in a different browser, low and behold, it finally let me in and is now working on both the desktop and app.

I don't know if any of the above will be of help to others still experiencing issues, but my advice would be to ask to speak to the BT Email department, as they certainly seemed to know their stuff. Good luck!