My BT Problems

[Shelley224]

Still no resolution to this problem, seems to be taking soooo long.

can get in but account still showing as inactive. Just fed up of trying now!!

[Shelley224]

12th June and still can’t get my information on MY BT.

I have even tried setting up a new account with a different email address, not working!!!

Anyone else still having problems 

[Christopher_G]

Hi @Shelley224 

I recommend getting back in touch with our technical support team, so they can check over your account and see if there's an update for you.

Keep us posted on what happens please.

Chris

[Shelley224]

@Christopher_G I will when a have a few hours to spare!! I seem to go round in circles with them and get absolutely nowhere.

BT should be trying to put this right, it’s the customers that are frustrated because BT dont  seem to know themselves what’s wrong.

For me this has been going on since April when I was asked to change my user name to an email address. I can’t access any of my bills or use call protect to block spam calls. Paying for a service I can’t even use. Have had to put my phone into do not disturb mode to stop the spam !!

[Geldart]

I must have called them 10 times and finally after my rather heated call and a complaint to the ombudsman  via this website https://www.commsombudsman.org/   (they kept closing my complaint after every phone call) it finally happened, I could log back in and it only took 6 weeks,    Best part is they called me and said would I like to renew my broadband contract and I told them HELL NO as you have been utter cr@p in not only delaing with this issue but the fact you would not even reconise there was a promblem.   Used to be such a good company but now utter rubbish.