Mid Contract my Broadband Package Price Reduced as did the Special Offer Discount by Same Amount

[allanraymond]

When I took out my new contract earlier this year my broadband package cost was £X which was reduced by special offer discount of £8.

Three months ago my broadband package cost was reduced by £3 at the same time my special offer discount was reduced by £3 the net effect is that my actual payment remained the same.

The only indication of the changes is by looking at my bills as opposed to any notification.

I can't see the rationale for reducing the broadband package cost and also reduce the special offer discount by the same amount in mid contract.

Anyone else come across this odd situation?

[-Richie- · Accepted solution]

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@allanraymondwrote:

I can't see the rationale for reducing the broadband package cost and also reduce the special offer discount by the same amount in mid contract.

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It's to reduce your out of contract increase, a change made in your favour.
Historically BT offered huge discounts for a new minimum term, this caused issues when the discount ended and customer never checked, the result was unhappy customers.
To combat this, BT offered a reduced discount and package, so now when your discounts end, the price increase isn't so bad, it's actually a good change for consumers.

[allanraymond]

Thanks, it now makes sense?