Multiple BT Account

[ShaneyG88]

Hi, my dad had an old account with BT at our old address which I set up with my email address, this was all cancelled and closed quite a few months ago, I’ve now moved into my new place and had BT set up (VIP pack with Broadband) tried registering MYBT ID which is the email address I used when I signed up, and getting emails trying to claim reward card, which I click on my account number and the page is just blank, tried talking to BT last night who said they can’t remove the old account, but I see many people have had the same issues on this forum and managed to get the issue sorted, so I’ve resulted to coming here.

any help would be appreciated.

Many thanks,

Shane.

[DavidM]

Hi @ShaneyG88 and welcome to our community.

Thanks for posting about your BTiD. I'm sure we can sort this out for you. I've dropped you a private message so check your inbox and send over the details.

Cheers

David

[JohnC2 · Accepted solution]

Hi @ShaneyG88, thanks for your PM to confirm that you've now been able to set up the BTID and claim your reward as well 🙂

Cheers

John