Mis Sold New Broadband package.

[Simmo136]

Thank you for your message, which sounds hopeful. I’d like to reply but cannot find the method of doing so. I don’t want to put the details here
How do I reply to the private message?

[licquorice]

Click on the title of the message to open it, just clicking the envelope only gives a preview of the message.

[Keith_Beddoe]

Try here https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

[Simmo136]

Thanks!

[Simmo136]

Thanks Keith I’ve found it how to do it

[Simmo136]

Thank you for your help Chris

The matter has been resolved and I now have a better contract with BT