on 17-05-2024 9h44
I have recently signed up for fibre broadband and ever since, BT have been emailing, demanding the return of my router (which I will need for the fibre) or face a fine! Has any body else had this same problem?
on 17-05-2024 9h47
@eg9194
Welcome to this user forum for BT Residential phone and broadband customers.
Which BT Home Hub do you have?
Have you asked for a phone service as well?
on 17-05-2024 11h58
Smart hub
17-05-2024 12h02 - edited 17-05-2024 12h02
Is it the BT Smart Hub 2, as that is the latest one?
https://www.bt.com/help/broadband/learn-about-broadband/different-types-of-bt-hub
Have you asked for a phone service?
on 18-05-2024 13h09
Yes it is the new router and we have not asked for a phone service as well.
18-05-2024 13h46 - edited 18-05-2024 13h47
The standard issue is now the BT Smart Hub 2, so its possible your existing home hub is incompatible.
Your service may be provided as FTTP (full fibre), and will need the new hub.
