Mother has gone into care home

[katieN]

My mother is still in broadband contract but she has unfortunately due to sudden deteriorating health gone into a carehome. To termination charges still apply? She has been a loyal BT customer for years. Can there be some compassion and understanding under these circumstances?

[NeilO]

Hi @katieN I'll send you a private message so you can get in touch with your Mum's details and we'll be happy to help.

Thanks

Neil