Moving Broadband from BT to EE with no voice landline

[laurenceprestage]

I am moving my Broadband from BT to EE
I have cancelled my BT landline.
I have two mobiles already with EE
BT want to charge me £145 for cancelling before contract end in December 2024
The email from BT says:
Early termination charges
As you're still within the minimum term of your contract, you'll have to pay a charge for each month you've got left.
We expect this to be £147.58 by the time you move.
I have been told on the phone by BT that there should not be any charge to cancel BT when moving to EE but the operative says she can't cancel it.
An internet search says there should be no charge.
How do I stop BT from charging me for early cancellation?

[Manatarms84]

As you are moving within the company there should not be any early termination charges.  BTs system may generate one but it will be cleared off when you are out of the cooling off period of the new deal.

[iniltous]

Anecdotally it seems no charges are raised moving from BT to EE , but I suspect this is the case if the migration is done by contacting BT and it’s BT that offer the option to change to EE , if you simply ‘join’ EE in the same way any non BT customer could , then the option to waive any early termination charge may be lost .

[gg30340]

Did you instigate the move and cancel your landline or did you call BT to arrange the move to EE for you?

[laurenceprestage]

I saw EE in their shop, agreed the deal to transfer broadband from BT to EE, they instigated the move with BT.

It shouldn't make any difference which way round it was done.

EE is part of BT so whenever a deal is done, if they are the only two parties involved, there should not be any penalties involved.

[imjolly]

EE and BT Retail are independent companies within the BT Group.  you appear, by going to EE shop, to be treated as a new EE customer and not as a BT existing customer trying to renew/upgrade their package and being moved to EE internally by BT

[laurenceprestage]

Thank you, yes I understand that, but as I say, it shouldn't make any difference which way round it was done, and EE should have advised me to cancel with BT first.

[gg30340]

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@laurenceprestage wrote:

Thank you, yes I understand that, but as I say, it shouldn't make any difference which way round it was done, and EE should have advised me to cancel with BT first.

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It apparently does make a difference. You were a BT Broadband customer so you should have gone through BT not EE.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[laurenceprestage]

Thank you, very much appreciated.

[NeilO · Accepted solution]

@laurenceprestage welcome to the community and thanks for posting, there is a process in place when this senario arrises. The charge is applied to the final bill and can then be removed, if you contact the billing team on this link they will be able to help you with this Broadband | BT Help

Neil