cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,540 Views
Message 1 of 7

Moving house, no BT fttp available at new address

Go to solution

I have BT FTTP at my current address (contracted in March I think).  I will probably be moving soon and the new property doesn't have the same service (no BT FTTP according to BT checker and deals available on their website).  Will I be able to end my contract early without penalty?.

 

Full fibre is available, but through City Fibre.

0 Ratings
Reply
6 REPLIES 6
1,524 Views
Message 2 of 7

Re: Moving house, no BT fttp available at new address

Go to solution

@joepineapples 

No you would not be able to cancel your contract unless BT Retail cannot provide any form of broadband connection at your new address.

The remainder of your contract would be carried over to your new address, and once that ends, you would be free to move to a different provider.

Use the BT Home Move process to ensure things go smoothly.

https://www.bt.com/exp/moving-home

 

 

0 Ratings
Reply
1,523 Views
Message 3 of 7

Re: Moving house, no BT fttp available at new address

Go to solution

Only if BT cannot provide a broadband connection to your new property.  It does not need to be FTTP but can be FTTC or even ADSL



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
1,475 Views
Message 4 of 7

Re: Moving house, no BT fttp available at new address

Go to solution

Oh great.  I have to move because of failing health.  Guess I'll be buying my way out 🙄.  I don't fancy the downgrade, even to fttc.

 

thanks anyway imjolly

0 Ratings
Reply
1,437 Views
Message 5 of 7

Re: Moving house, no BT fttp available at new address

Go to solution

Sorry to hear that you have move due to health.

If you leave BT where will you get your broadband from?

Unless there is an Alt Net or Virgin that covers the new house you will still be using the Openreach network so who ever you go with the speed will be the same as BT could supply.

0 Ratings
Reply
1,432 Views
Message 6 of 7

Re: Moving house, no BT fttp available at new address

Go to solution

@David500 

@joepineapples initial post says city fibre is available at new home



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
1,429 Views
Message 7 of 7

Re: Moving house, no BT fttp available at new address

Go to solution

@imjolly I missed that at the bottom. I’ll have to go to the opticians.

0 Ratings
Reply