@chrisjp wrote: Unfortunately it seems EE will make any promise if it persuades people to move from BT to EE
The line stats show that it the OP's line can obtain that speed and if it is a guarantee then it must be honoured or the customer can leave the contract without penalty so I think you are off the mark with your assertion.
Thanks sorry one final question - if we live in an area with good mobile service and have no connected alarms etc to the landline is there any downside to ditching the landline as I switch to EE?
