Re: Multiple Account Numbers

JamieMichie · ‎18-05-2024

Hi

My account has 3 account numbers attached to it. 2 of which are inactive. I am trying to renew my broadband deal but due to the inactive account numbers this keeps failing. Can some body help me remove the 2 inactive account numbers please?

Thanks

Jamie

imjolly · ‎18-05-2024

phone CS 03301234150 and they should be able to help you can also try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

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JamieMichie · ‎18-05-2024

Hi

Is there no way for me to manage my account without calling? BT call centers are a terrible waste of time! I would prefer to do this via message/email or using the webpage.

imjolly · ‎18-05-2024

there is no email address but there is a message us on billing link

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