<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
Hi @XanderHW, David is currently out of this office so I've picked this case up for you. Please would you log in now and check as the account should be correctly linked and reply back to let me know if it's fixed or not?