Multiple accounts on bt id

[Finecitytom]

Hi I have the three accounts linked to my bt I'd two of which are closed and seem to be interfering with my ability to upgrade or change my package.

Can someone help?

Thanks

Tom

[DavidM]

Hi @Finecitytom and welcome to our community.

Thanks for posting about your BTID. I can help get the closed accounts removed for you. I'll need a few details so check your inbox for my message and drop me a reply with the details.

Cheers

David

[RobbieMac · Accepted solution]

Hi @Finecitytom

Thank you for taking the time to chat with me this afternoon.

That's the older accounts removed for you now and all is now sorted out.  I will go ahead and close this off from here but if you need help or have a question about your BT services in future feel free to post back as you're more than welcome 🙂

All the best,

Robbie