My BT Portal is broken for me - shows corrupt account

[KJEW]

I want to update my details via My BT portal but it is completely broken for me.

If I click on the "Personal Details" link, the page flashes up for a moment and then redirects to a page to access my bill but in the top righthand corner the account number is display as "Inactive". It always does this whether on different physical machines, different operating systems and different browsers.

So If  I view my latest bill, the top right changes to show the account as not being inactive but there is now a dropdown to access a second account which when selected returns nothing but "Oops there has been an error" - I don't even have a second account.

I believe it is this second corrupt account that is causing the problem.

How do I get this fixed?

[licquorice]

By calling customer services 0330 1234 150

[KJEW]

Tried that and got no where. 

The operatives on that number are not focused to be able to fix or resolve issues with the My BT infrastructure. They could not see the corrupt account and were powerless to pass the issue on for further investigation.

[licquorice]

Well nobody here can do anything, this is a customer to customer self help forum and the mods don't have account access.

Try calling again, you will get a different agent.