Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
IMB30
Beginner

‎13-10-2023 5h57 - edited ‎13-10-2023 6h00

776 Views
Message 1 of 2

Need to reset email + phone number linked to MyBT account

I no longer have access to the email address or mobile phone number that was used to set up my MyBT account.

I've tried to access the account by entering the answer to my security question, but the form won't proceed - it just gives an error message.

I've tried creating a new MyBT account using my current email address - but it won't let me have two accounts with the same BT ID.

How can I reset my account so that I can log in? 

@DavidM can you help? 

Thank you!

0 Ratings
Reply
1 REPLY 1
JohnC2
Moderator-Retired

on ‎13-10-2023 19h22

743 Views
Message 2 of 2

Re: Need to reset email + phone number linked to MyBT account

Hi @IMB30, welcome to the forum and thanks for posting. 
So as I understand it you no longer use the email address that you set up your BTID with. In that case have you tried to set up a new BTID using an email address that has not been used for a BTID before?
If you still can't set up your BTID then it would be best to give us a call or message us: Broadband | BT Help and get your contact details updated. Once this is completed you should be able to set up the new BTID.

Cheers

John

0 Ratings
Reply