Netflix Subscription on Hold

[DarrenK98]

I previously had the VIP TV package and when I moved back to Big Sport my Netflix subscription moved over to the new package. I've just had some emails from Netflix saying that my subscription is on hold as I am "no longer using a partner offer to pay for your Netflix membership". I have checked my account and can see that the emails are genuine. Netflix is no longer listed on my package in my BT account as well. This would appear to be happening at the same time as the price increase but I don't understand why it's been removed from my BT TV package. Any ideas?

[-Richie-]

Maybe @DarrenDev  can help, he's an expert with all things TV related.

[zulu17]

if I understand correctly  the newer VIP packages  ( ie those newly taken or flexed to after a particular date ) include NETFLIX standard . If once you have this VIP including standard NETFLIX  you then flex to BIG SPORT you should have the BIG SPORT with basic NETFLIX  but would have to add  yourself the upgrade to NETFLIX standard or Premium as an  monthly add on . If you took out a new BT TV contract for BIG Sport that would not include NETFLIX.

[-Richie-]

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@zulu17wrote:

if I understand correctly  the newer VIP packages  ( ie those newly taken or flexed to after a particular date ) include NETFLIX standard .

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Not all packages include Netflix bundled, you can still get unbundled when changing packages.

[zulu17]

Sorry @-Richie- are you saying that VIP packages are STILL being sold by BT without Netflix  standard  included as that run contrary to imnformation i have previously been given ?

[-Richie-]

There are some without but I couldn't list them.

[BillyM]

@DarrenK98 

My experience in case it helps. I signed to a 24 month contract with BT TV in December 2021. This was initially to the VIP package which included Netflix Standard. On 8 April I flexed to the Big Sport package which was bundled with Netflix Basic.

Forgive me, but I wasn't clear if you changed package by taking out a new 24 month contract for Big Sport or if you flexed like I did. If you took out a new 24 month contract for Big Sport this does not include Netflix (this all matches what @zulu17 said earlier). If you flexed, then it might be that your order was in the cross-over period between when Big Sport was offered without Netflix to the current situation where Big Sport is bundled with Netflix basic.

Hopefully you're not being charged for Netflix without receiving it and you are able to fix this by taking Netflix as an add-on to Big Sport (you can do this through MyBT section of the BT website).