Netflix transfer

[Winni]

I recently took out a new broadband package with BT. The sales team told me my partner’s Netflix account would automatically be transferred to BT and there was nothing I had to do. I thought that sounded too easy. It didn’t happen. So now I’ve had three months of paying for the old Netflix account and found out BT should have sent me a transfer code - they didn’t. I spent an hour on the phone today  trying to get this sorted with BT passed from one dept to another. It’s still not sorted. What should I do?

[NeilO]

Hi Winni, welcome to the community and thanks for posting. I'm really sorry you've had trouble activating your Netflix account through BT. On the date you ordered, you should have received an email titled 'Thanks for choosing us' and there is an Activate Netflix link under the TV entertainment heading.

If you can't find that please log in with your BT ID on this link to activate Netflix and follow the steps. Post back and let me know if that works?

Thanks

Neil