On 10th June 2023 I contacted BT as I was out of contract and agreed a new deal upgrading to fibre to the home. At that time I also cancelled my BT sport membership and took up the option of digital voice, and swapped my mobile phone contract over from BT to EE. I was given a date in eary July for BT to attend my home address and sort my new broadband out. This must have taken the best part of 2 hours on the phone to sort out.
The new sim cards duly arrived from EE. Today I checked my BT bill to find I was still being charged for BT sport. I telephoned the BT helpline and was staggered to be told that my order for the new broadband service had been cancelled. When I queried why noone had bothered to tell me, the operator told me that apparently BT can only spot the fault when the user actually phones up!!
I was then told to phone up tomorrow (yes really) and go through the process of ordering a new contract (probably another 2 hours on the phone I guess)
Wouldnt mind so much but the last time I renewed my contract a similar thing happened and it took months to sort out - yet when you ring up the recorded message states that BT are comittted to providing excellent customer services. What a joke that is.
