New Customer with Broadband BUT NO EQUIPMENT

[k33f]

oh in that case I must have had VDSL with Talk Talk too as I think I was getting about 60Mbs and BT will be around 50Mbs. So must be same.

[Keith_Beddoe]

Unless you can change the login details on the Talk Talk router, its not going to work.

Many ISP provided routers are locked to their service, to keep things simple.

[Keith_Beddoe]

You could probably buy something locally from Argos or PC World, that should work, but I doubt you could get BT to reimburse you. It would either have to returned, or kept as a spare.

Many shops seem to be concentrating on 4G routers, as normally ISPs supply their own.

[Keith_Beddoe]

Cheapest would be TP-LINK Archer VR400 V3 £57.99 from PC World.

You would have to configure it yourself, but TP Link stuff is very easy.

No good if its not available locally.

[WSH]

You can get a Smart Hub 2 for under £35 on Amazon and a spare’s always useful even when BT get round to sending you one.

Don’t be put off if it says it’s the FTTP version.  It will work with FTTC/VDSL as well and the old cable from your Talk Talk should work.

[rbz5416]

As a self-confessed non-techie, probably best to stick with a BT product. Even an ancient Home Hub 5 would do you in the short-term & shouldn't cost more that a fiver. As @WSH said, some form of backup is always useful in any case.

[k33f]

Thanks all. Will see what I can find. Though I do still feel as a new customer I have been just left to it with no regard to BT wanting to solve the issue as urgent. 😞 Thanks everyone on here at least for trying to help.... at least you have tried where BT themselves have not.

[rbz5416]

You're looking at it from the wrong perspective. This is BT doing a sterling job of setting your expectation levels early! 😁

[k33f]

haha ! oh I left them last time with very low expectation levels... So I rejoin with low... but never did I imagine they would not send me hardware! lol to be honest if they dont get it sorted by Wednesday next week, I will cancel the contract as surely I must be within some kind of 14 days rights to cancel... seeing as service has not been delivered technically as the hardware is not here !