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Tianyu
Beginner

on ‎30-01-2023 12h29

1,015 Views
Message 1 of 6

New Customers BT Full Fibre 100, 500, 900 Cash back be declined

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Hi, I sent the cash back claim December 2022, and provide my order number begin with VOL, but until now it still shows "waiting for Retailer", Could anyone please give me any help? 

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage

on ‎30-01-2023 12h45

1,004 Views
Message 2 of 6

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

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have you tried phoning CS 03301234150 and see if they can help you or explain delay



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NeilO
Moderator-Retired

on ‎30-01-2023 14h12

975 Views
Message 3 of 6

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

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Hi, @Tianyu welcome to the community and thanks for posting. Have you raised a case with the cashback company as they should be able to provide you with an update on your claim?

Thanks

Neil

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mikemod
Contributor

on ‎30-01-2023 14h36

962 Views
Message 4 of 6

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

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It took my cashback three months to go from "Waiting for Retailer" to approved and payable. 

 

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Tianyu
Beginner

on ‎30-01-2023 14h38

959 Views
Message 5 of 6

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

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Yes, I already claimed.

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Tianyu
Beginner

on ‎30-01-2023 14h39

958 Views
Message 6 of 6

Re: New Customers BT Full Fibre 100, 500, 900 Cash back be declined

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Really thanks, I think I should wait some more time.
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