New contract

[JohnRH]

I am currently out of contract.

I am about to go to DV in two weeks, all fine from that point of view.

I have today tried three times to get some sense in that I have asked what the costs would be if I signed up to a new contract and what options are available for a landline together with costs.

I am told because there is an open order (the change to DV in two weeks) I cannot be given any figures for a new contract until that order is closed.

Is this for real?

Does BT wish to retain me as a customer I wonder?

Anyone with any suggestions please.

[licquorice]

BT can't cope with more than one order at a time.

[iniltous]

How long have you been out of contract ? , you received notification of the upcoming expiry beforehand , and generally that also includes offers to renew , have you looked for these emails ( assuming email is how you receive your  BT communications ) 

If you don’t have Halo , there shouldn’t really be any problem getting pretty close to whatever the new customer price is for the speed profile /call package etc, although if you are somehow still on a legacy call plan , Evenings, Evenings&Weekends , or Anytime , you woukd need to move to a current plan PAYG or Unlimited Minutes, if you are keeping telephone ( presumably you are if converting to DV ) 

[garybs29]

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@licquoricewrote:

BT can't cope with more than one order at a time.

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*Openrrach not BT as they all fed back to them too

There'd be much more complaints if they did & they ultimately failed. People seem to think things are always that easy

To answer the OP oo ask them to cancel the migration order then they can look at options

[JohnRH]

Strange enough I did not get any emails or any offers at all the contract just ended.

And I left it that way because my village has just had fibre installed to the main roads and full fibre will happen sometime so I didn't want to sign up and commit for 24 months. So I have let it run and pay I admit a few more pounds each month.

It seems most odd to me that I can go to any other provider and they will happily quote me but BT will not simply because an order which they placed to put me onto DV is open.

Anyway, BT will lose me as a result.

[JohnRH]

Yes that would appear to be the case that an open order of any kind inhibits anything else.

Most odd.

But thank you for confirming this.

[imjolly]

You're existing BT contract did note dust when you reached end of fixed term you automatically move to a rolling monthly contract and lose any discount which you had

[garybs29]

You won't be able to move to another openreach supplier while it's open either

[JohnRH]

And?

Yes I knew the contract was ending. All I am saying is that I was not contacted or offered a new contract.

I allowed it to lapse I fully admit and was happy to do so.

But it was said here that as my contract ends I would be offered a new one as if it automatically happens, it doesn't or rather it didn't for me is all I am saying.

If the customer wants a new contract it seems the customer needs to ask which is fair enough.

But if the customer asks for a new contract for some perverse reason it cannot be offered while there is an open order to switch to DV. All I was asking was why?

Why does every conversation on this forum have to become so complex and protracted?

[JohnRH]

garybs29.

I would hope I can at least obtain figures for a new contract. 

The reason I allowed my old contract to lapse is because I have FTTC and in the last year or so a firm has been digging up the roads in my village laying fibre. I am told FTTP was coming very soon so I didnt want to sign up to a 24month contract. However FTTP seems to have paused. Hence my request for prices for a new contract. Hence my frustration.

Hey ho, its progress they say.