New contract

[iniltous]

FWIW , although an existing order on the common ordering portal may stop another order being raised until the existing order is completed or cancelled ( the idea behind this is to stop the obvious issues that would occur if someone were stupid enough to ask company A to provide service then immediately ask company B to also provide service at the same address , this ‘conflict’ of two competing orders both for the same thing can’t happen , but isn’t limited to full provision, seemingly any order  regardless of how minor the change , has to be completed or cancelled before another order can be placed on the portal that every provider that consumes Openreach products uses to access them , but even with an open order for migration to DV , this shouldn’t stop the ISP offering/discussing  whatever deal they want ( this doesn’t need the common ordering portal) , but with the proviso that the order  couldn’t be placed immediately.

I’d suspect there is more to this , especially as the poster states they didn’t get the automatic notification of contract expiration and the renewal offers that are part of that notification.

[JohnRH]

@ iniltous

Things move on.

As I said previously DV is coming 23rd July. All fine.

However my landline went dead on 11th July. Reported it as a fault and was told it would be sorted as a fault.

Turns out some "error" within BT or Openreach and they disconnected my old copper landline before DV was ready.

I am without a phone and despite pleas to BT they tell me nothing can be done (computer says no) and I just have to wait until 23rd for DV.

Wonderful.

Just when you think the service can't get any worse it just goes to show it can.

[iniltous]

Assuming this is the way things panned out for you , inexplicably your PSTN switch off and DV initialisation having different dates , it just indicates an isolated instance and you being very unlucky ( BTW , I doubt this is the case, as there are two orders on dependent on the other , don’t get DV , the cease PSTN is held pending closure of the DV order , but whatever ) is your BT  router already compatible with DV  ( basically does  it have a phone port ) , if yes , then the obvious thing to do is bring forward the DV date ……, similarly if it is  compatible , have you tried your phone connected to the router, after-all no point whatsoever leaving the phone in the wall socket .

[JohnRH]

@ iniltous

Strange enough the moment my friend told me that he couldn't get through to me on 11th July and the fact that my broadband was working an early switch to DV was what I thought had happened so I did plug a phone into the green socket but alas it was dead.

A phone call to BT on Saturday 11th they did a line check but registered it as a fault, not that it was turned off. To me this is odd.

But yesterday when I chased BT about a reconnection they confirmed that the PSTN was turned off on 11th. 

Yes I did ask BT to bring forward my DV connection and was told that it couldn't be done and that the 23rd July was in effect set in concrete. 

So 12 days without a line.

I work in building services and building management systems. I cannot believe that this cannot be solved remotely much in the same way we do where control systems have a internet connection. We can check parameters, sensor readings and turn systems on and off without going to site. I cannot believe that someone has to come to my local village and flick a switch or move a wire. 

But it is what it is. 

Thank you.