New customer £50 gift card

[IanB48]

I have not been able to claim my £50 gift card, been nearly 2 months so far!  When I phone help line I am advised that it will appear in my account, it hasn't!  Getting annoyed now.  How do I claim the gift card?

[Michael_D]

Hi @IanB48 

Welcome to the community.

I am sorry that you are having trouble getting the reward card.

If you have not received it yet, it would be something that our Account & Billing guides should be chasing for you. 

I understand that you have spoken with the team already, but they would be the best people to get it resolved for you, as they can access your account to send a chase.

Michael