SarahStar
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New customer text from open reach
Hi I am a new customer and I've had this message from openreach. I'm not able to reply so I'm not sure what to do. I can't seem to find a phone number to ring as none of the options match what I need. Can you please help. Thank you
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6 REPLIES 6
TimCurtis
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Re: New customer text from open reach
Why can't you reply?
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36ULW
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Re: New customer text from open reach
Try it in all caps.
SarahStar
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Re: New customer text from open reach
I tried, still doesn't work unfortunately
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SarahStar
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Re: New customer text from open reach
I don't know but it seems to be a common thing
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36ULW
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Re: New customer text from open reach
Yeah, seen no end of people reporting the same problem online so you’re definitely not alone.
Also given what I’ve been seeing/hearing these past few months even if you did manage to reply, ‘Yes’ it’s still a 50/50 chance they’ll show up.
SarahStar
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Re: New customer text from open reach
They actually just sent me another message and it let me message yes to that. No idea why it suddenly started working.
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