I recently moved into a new house and ordered a BT Broadband package for my Internet usage as I work from home. My HUB was set up long before my activation date (29th June) yet I still have no Internet connection.
I reported a fault on the day of activation and it remains open, still unfixed. I continuously get emails and texts letting me know 'it's up and running' and to get in contact if there are any more issues. Everytime I get in contact with support, they assure me my issue will be fixed with the 'highest priority' yet nothing has changed. I have asked multiple times for an engineer to come out and investigate if there are any issues with any interior wiring, yet I'm never given a clear response whether one will come.
I don't understand where the problem lies. All my HUB wiring is correctly fitted, I have reset it multiple times yet I still can't get a connection. This is becoming very stressful for me and I'm unable to work whilst it remains like this. Any thoughts or guidance?
