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Message 1 of 3

No Internet for 34 days.... so far!

Hi, I simply asked to be updated to fibre 300 after my existing 50 contract expired and the cost had automatically shot way up. Open reach came out and installed the cable in the house and said there was a fault up the line that would be fixed in 3 days. Of course it didn't come on after 3 days so on the 4th day I rang to ask why. Some mistake by Open reach I was told so a new fault needed to be raised. This would take 3 working days supposedly to fix. The same thing has went on ever sense. So many calls, so much time on hold, so little willingness to help. I can't get anyone to take ownership and deal with my issue. It is a total shambles and I really don't know what to do about it. Does anyone know who I should contact or have any advice? I even asked an Open reach Engineer sitting in his van what I should do. He said an engineer needs to go out to the house again but this can only be organised through BT.

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Message 2 of 3

Re: No Internet for 34 days.... so far!

@Dimjim77 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may reply to your post.

Meanwhile, try calling 0330 1234 150

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Message 3 of 3

Re: No Internet for 34 days.... so far!

Hi @Dimjim77,

Ideally, we should be opening a complaint for you since the fault is still ongoing. One of the advisers that you speak with over the phone can arrange this. They then should be keeping ownership or else their team should be.

My team can help you either but it's taking 3-5 working days before we can pick up new cases at the moment through here. I will send you a private message just in case you are ok with us helping you.

Thank you

DanielS

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