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barbara108
Beginner

on ‎23-08-2022 17h49

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Message 1 of 2

No accounts to add

I have set up my BT id but it keeps saying that I do not have any accounts to show. I try to add account again using my account number and it says it might take five minutes but nothing is actually added. I am being asked for £30 and I don't know why as I can't access my bills.  I have been trying for several weeks.

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JohnC2
Moderator-Retired

on ‎23-08-2022 19h17

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Message 2 of 2

Re: No accounts to add

Hi @barbara108, welcome to the forum and sorry you can't access your bill online.

It's likely the £30 is your advance rental. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get access to your account online.

Cheers

John

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