No accounts to add

[barbara108]

I have set up my BT id but it keeps saying that I do not have any accounts to show. I try to add account again using my account number and it says it might take five minutes but nothing is actually added. I am being asked for £30 and I don't know why as I can't access my bills.  I have been trying for several weeks.

[JohnC2]

Hi @barbara108, welcome to the forum and sorry you can't access your bill online.

It's likely the £30 is your advance rental. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get access to your account online.

Cheers

John