No content partner

[alidaf]

I have just had a new broadband service started but I don’t have a content partner section to claim the XBox pass or the £50 digital credit. The details in my account don’t show my current subscription. I also have misophonia & hyperacusis so struggle to use the phone and there doesn’t seem to be any form of online help.

[gg30340]

You need to be out of the 14 day cooling off period before you can claim.

[Leanne_T]

Morning @alidaf 

Thanks for coming to the community. 

Could you please try again after the 14 days as @gg30340 has advised and let us know how you get on? 

If you need to get in touch, our contact us page has a 'message us' option to message the team to get the account looked into.

Thank you 🙂

Leanne.