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Not Received my Hybrid Connect

Hi,

I have recently change my broadband plan from Fibre with Halo 3 + to Fibre 2.
As I will lose the Halo 3+ add ons, BT have requested I return the Hybrid Connect (£63) and Wi-fi Disc (£30).
I disposed of the WiFi disc so I will have to pay for that but I was never given a Hybrid Connect.

 

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