Now billed by BT expires 2nd Aug

[jlemaitre83]

A strange question but is it supposed to say that the Now packages I have that are billed by BT expire each month. I am worried that when I cancelled a Now Hayu trial through BT that I in fact cancelled my whole Now channels.

Thank you

[zulu17 · Accepted solution]

@jlemaitre83  I think that is quite normal. Ie the Now app view of a subscription billed via a third party (BT) is that the  third party  would inform them of any changes. So you manage your Now subscription  thru BT that will continue  each month until you cancel or change it with BT. So it is the MYBT app that should have details of your  TV packages and any extras . So if the MyBt app information  reflects your current package  then you should see the Now  app continue to update your membership  at monthly intervals.

[jlemaitre83]

Thank you