Offers made on phone not honoured

[FairyE]

A few months ago I called to discuss changing my account due to cost. We agreed a new price but when I got the contract I found that they hadn't actually reduced the price of my existing service they had in fact taken off some of my service resulting in a lower price. When I phoned to complain the staff member wanted to discuss signing me up for a mobile and when I refused he just kept putting me on hold them coming back and continuing to discuss mobiles saying that that was his job. Yesterday I called again to discuss upgrading my package and was quoted various prices. I asked for them to be put in writing but the woman said she couldn't do that. She called me back today for the decision and sign up and gave me a different price today for the phone she quoted for yesterday. It just feels like dealing with absolute scammers rather than a trustworthy brand. I've not signed up yet and I'm absolutely furious.  Is the way they operate legal? 

[imjolly]

if you just phone the normal CS number 03301234150 then try phoning retentions 08007831401 and see if you can get better deal  are you trying to change your package mid contract?

[Kimberlin]

@FairyE  If you take the time to read through the forum, complaints about the way Customer Service operate, appear to be a fairly common theme. This is why I never bother speaking to Customer Service or Retentions. It’s often easier to just switch rather than listen to someone on the other end of a line spouting a sales pitch which may or may not be honoured.

[FairyE]

No my BB contract expired a while ago so I was trying to get a better deal to includeobike phones.