Offers not allowing purchase

[DiplockG]

I have received several emails suggesting new "VIP deals" as I am due to renew.  However, even after signing in to my account, looking at the suggestions and then clicking on "Purchase Now", I receive an error that stops the transaction.

This has happened with every renewal email, what is the issue?

[imjolly · Accepted solution]

From other forum posts this in not unusual. Try the retention team 08007831401 and negotiate a new deal like your online offer. Also know what BT offer to new customers and also what is on offer from other ISPs which should help your negotiations 

[chrisjp]

I keep getting "exclusive VIP offers" in mailshots that encourage me to go online and view them. When I do, they are invariably more expensive than my current contract - which is expensive enough as it stands.
Why do BT keep wasting postage, and their and my time, on this stupidity?

[Crimliar]

@imjolly When I went through this, the phone number on-screen was the one for retentions.  Even with the emails and screenshots, they weren't (initially) prepared to honour the offers - they even tried to upsell me!!

[WSH]

@chrisjp @Crimliar   Well at least you two are getting "offers".  All I ever get is bigger and bigger bills.