Old BT ID overriding new details

[Herself]

Hi,

I’ve just recently set up a new account for broadband for my new house. 
however when I try and access my BT ID it only brings up details of an old BT account which has been closed down for almost four years. 

I can’t figure out how to access the more up to date information.

can anyone help? 

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[gg30340]

You will need to call BT Billing 0330.1234.150 who should be able to remove the old account.

[imjolly]

@Herself 

you could also try message now with billing who should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband