Old BT account causing issues

[Kitus78]

Hi.

I have two accounts assigned to my BT ID. 

The old one should be closed and inactive but somehow it making problems. 

I'm unable to see any data in BT Application

I'm unable to purchase /upgrade my broadband because when pressing checkout, showing errors about account. 

Please advise. 

Regards 

Marcin 

[DavidM]

Hi @Kitus78 and welcome to our community.

Thanks for posting about you BTiD. I can get the old account removed for you. I'll need a few details so check your inbox for my message and drop me over a reply.

Cheers

David

[DavidM · Accepted solution]

Thanks for sending over the details @Kitus78 .

I'm glad I was able to get this sorted for you. Post back if you have any other problems.

All the best

David