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Nerradpezzer
Beginner

on ‎17-01-2025 23h00

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Message 1 of 2

Old account numbers in my account

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I need to get old account numbers deleted from my account. I’ve tried calling customer services multiple times and can’t get anything done about it. An old account is set as my default and I cannot access some of the included perks of my package because the wrong account is set as default. Any help would be appreciated. This has been going on for over 12 months. 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎18-01-2025 10h29

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Message 2 of 2

Re: Old account numbers in my account

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try message now in billing and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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