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imackay76
Beginner

on ‎01-08-2022 12h14

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Message 1 of 2

Old Account Number shown in myBT, and unable to select my NEW account number to 'view my products'

I have returned as a customer to BT, and have a new account number.  I have linked this to my existing BTId, and can see the option to select the new account under billing/usage.  However, there is no option to select this new account when viewing my products.

Can my old/redundant acc number be removed, or can my new number become my primary acc number?

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PaddyB
Moderator
Moderator

on ‎02-08-2022 11h50

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Message 2 of 2

Re: Old Account Number shown in myBT, and unable to select my NEW account number to 'view my product

Hi @imackay76,

Thank you for posting and welcome back to BT. If you send me your details, I'll be able to get that old account removed from your BT ID.

I  have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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