Not sure if this is the right place but I’ve recently rejoined BT from Sky for the full fibre.
when I log into the BT app it always says that there is an error. I was unable to track any of my delivery (thankfully everything turned up and we are online with no issues). But I’m unable to log into the portal to view the account as everytime I login, it’s trying to load my old account (“inactive”).
when I do find the drop down works at the top to switch accounts, it just says there’s an error.
any ideas or if anyone from BT can help with this? At the moment I can’t view my new bills!
