Online account not working

[Reelspike]

Not sure if this is the right place but I’ve recently rejoined BT from Sky for the full fibre. 

when I log into the BT app it always says that there is an error. I was unable to track any of my delivery (thankfully everything turned up and we are online with no issues). But I’m unable to log into the portal to view the account as everytime I login, it’s trying to load my old account (“inactive”). 

when I do find the drop down works at the top to switch accounts, it just says there’s an error. 

any ideas or if anyone from BT can help with this? At the moment I can’t view my new bills!

[licquorice]

Call customer services and get them to delete your old account.

[gg30340 · Accepted solution]

Call BT Billing 0330.1234.150 and they should be able to remove the "old" account and assist in setting up your MyBT.

[Reelspike]

Thanks all, this has now been sorted 🙂

[TimEdwards1]

Hi Reelspike,

I am having a similar problem. May I ask how your problem was solved?

Regards,

Tim

[Kimberlin]

@TimEdwards1  I suspect by following the excellent advice given by other members. Call BT on the number shown in the thread.

[Reelspike]

Hi all. Yeah I called the helpline and they sorted it out pretty much straight away 👍

[TimEdwards1]

Hi Reelspike, thanks for confirming that. I phoned last week and the salesman at the other end was more interested in getting me to sign up to a new contract for a year or two, rather than actually resolve my issue. 

Regards?

Tim

[TimEdwards1]

Ignore the question mark, fat finger syndrome.

[Katie_B]

Hi @TimEdwards1. 

I am sorry to hear you were unable to get this resolved when you called. 

What issues are you seeing with your online account? do you see an error code?

Speak soon, 

Katie