Online chat problem

[ThatJanet]

When we added broadband to our landline contract, the account name was very helpfully changed to 'customer' as the first name because the wi-fi part is mine, my husband doesn't have a computer and wouldn't know how to switch one on.  It's paid for from my bank account.  I tried online chat when I saw the double payment had been taken, but the operator would not proceed without first speaking to my husband, who was not in.  Can this really be policy?? It is the 21st Century, I am a person!

[Keith_Beddoe · Accepted solution]

@ThatJanet 

Welcome to this user forum for BT Retail phone and broadband customers.

BT will only speak to the account holder, the account must be in your husband`s name, even though you pay the bill.

Please see https://community.bt.com/t5/Bills-Packages/Billed-twice-in-four-days/td-p/2284057

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

[imjolly]

@ThatJanet 

if you check MYBT there is a message that BT are aware of some customers charged double payments and they are fixing it